How to Automate an IT Work Order

It is easy!

To request services from Information Technology, send an email to:

helpdesk@muc.edu

Include detailed information in the message portion of your email. The email will then be automatically entered into our Track-It program. You will receive back an email acknowledging your request. The email will provide you with your work order number. When you call the Helpdesk, this number can be referenced and you will receive an update on the status of your request.

Another easy way to follow up on your work order is to use the Self Service feature of Track-It. Additional information about this feature can be found here - http://it.muc.edu/documents/Trackit.html