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Best Practices
The mission of the Administrative Computing Team is to relentlessly strive to add value to the student dollar by providing solutions that improve service or reduce costs in administrative offices. When doing so, we will strive to exceed our customers’ expectations with regard to timeliness, cost, and attention to detail.
Support Request Form >>
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When making requests to Administrative Computing Systems Support Personnel please make sure…
1. Please remember to categorize your request into individual tasks.
2. It would be helpful to specify all criteria explicitly when requesting for a report to be generated.
3. Please always enter a deadline for each task.
4. Please be sure to identify each request as whether it is a fix to an existing function, or a new task assignment, or an enhancement to an existing working function.
5. Whenever an error is reported in an application, it is advised to make a screen dump of the screen where the error occurred and attach it to the helpdesk request e-mail. This will expedite the problem resolution.
6. Please cut and paste the error message in the helpdesk request document.
7. Please get into the habit of saving your files every five minutes.
8. Please make backup copies of all customized reports onto to your personal network disk space. Time stamp these files when you save it. Administrative Computing Support personnel will be glad to show you how you could save the reports to your personal drive space.
Administrative Computing offers assistance in these areas.
• Creating Reports:
• Restoration of Backed files.
• Installation of Administrative Software.
• Setting up Access Profiles.
• Regulating Database Accesses.
• Data Uploads
• Data Downloads
• Running Complex Reports.
• Schedule Data Backups.
• Ensure the Integrity of Data Backups.
• Implementing Upgrades to Administrative Software.
• Creating Test Plans.
It is adviced that Users and Administrative personnel direct all Administrative Computing Support help requests to the Helpdesk by sending e-mails to HelpDesk@muc.edu.
Helpdesk personnel using Track-IT system logs the Helpdesk request and assigns the appropriate Administrative Computing System Support Specialist to the Task.
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